Privacy policy
YAGO, inc. (hereinafter referred to as "the Company") recognizes that the protection of customers' personal information is an important responsibility and complies with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and other related laws and regulations. In addition, we will handle and protect personal information appropriately in accordance with the following privacy policy (hereinafter referred to as "the Policy").
1. Personal information to be collected
The "personal information" in the Policy refers to information about a living individual, such as name, date of birth, address, telephone number, and e-mail address, that can be used to identify a specific individual (or that can be easily matched with other information to identify a specific individual).
In using "classmall Kids" (hereinafter referred to as the "Service") provided by us, the following personal information may be collected.
- Account registration information: name, age, email address, password, parent/guardian name (for minors), etc
- Payment-related information: credit/debit card information (may be obtained through a payment processing company)
- Inquiry response information: Information you enter or provide in the course of inquiries or customer support.
- Other: Personal information that the Company collect with your consent.
You provide us with personal information voluntarily, and when you do so, you consent to the use of such personal information in accordance with the Policy.
2. Appropriate acquisition
The Company will acquire personal information through proper and fair means, and will not acquire it through deception or other wrongful means.
3. Purpose of Use
The Company will use the personal information collected for the following purposes. If the Company intends to use personal information for purposes other than those listed below, the Company will obtain the customer's prior consent, or comply with the law.
Provision and operation of the Service
- Confirmation of account registration, ID and password management, and service usage
- Class enrollment management, course materials sending, and payment processing
Billing and payment of charges
Payment processing, refund handling, and other billing-related paperwork
Provision of information related to the Service
Notification of new classes, updates, and other important information
Troubleshooting and customer support
Responding to inquiries, troubleshooting problems and issues
Notification of changes to the Terms of Service
Notification of important operational matters, such as revisions to these Terms of Use and policies
Service improvement and new service development
For analysis, statistical processing of usage conditions, quality improvement, and new service planning
To respond to customer consultations and inquiries
To respond to requests for support by e-mail, telephone, etc., or to unsubscribe from the Service
Others
Matters incidental to the above purposes and use within the scope permitted by law
4. Change of the purpose of use
The Company may change the purpose of use of personal information to the extent reasonably related to the original purpose. Any changes will be notified to customers or published on the Company's website.
5. Safety control measures
The Company implements the following measures to prevent risks such as unauthorized access, loss, falsification, and leakage of acquired personal data.
Organizational safety control: The Company appoints a person in charge of personal information management and establishes rules for handling personal information.
Personnel safety control: Training and supervision of employees, conclusion of confidentiality agreements
Technical safety control：SSL (Secure Sockets Layer) encrypted network, access restrictions, and anti-virus software
Supervision of contractors: Appropriate supervision of contractors and signing of nondisclosure agreements
6. Provision to third parties
The Company will not provide personal information to third parties without prior consent, except in the following cases:
When necessary for the provision of the Service
e.g., providing a student's name and contact information to an instructor or partner company, etc.
Outsourcing
When outsourcing the processing of personal information or distribution of e-mails, etc., the Company provides such information to the minimum extent necessary under strict control.
Organizational restructuring, such as business transfers
When a merger or transfer of business takes place and the undertaking is subject to obligations equivalent to those in this policy.
Required by law
- When it is urgently necessary to protect a person's life, body, or property, and obtaining consent is difficult
- When the national or local government performs administrative work in accordance with laws and regulations, and obtaining consent would interfere with such work
7. Disclosure, Correction, Suspension of Use, etc. of Personal Information
When a customer requests disclosure, correction, or discontinuance of use of his/her personal information in accordance with the Personal Information Protection Act, the Company will respond to the request in accordance with the law after confirming that the request is made by the customer himself/herself.
- A fee may be charged for disclosure requests.
- This does not apply to cases in which we are not obligated to disclose and more under the Personal Information Protection Act or other laws and regulations.
8. Use of Cookies and Similar Technologies
The Company may use Cookies and similar technologies to analyze the use of the Service and to improve the convenience of the Service.
Although it is possible to reject cookies through your browser settings, you may not be able to use certain features of the Service in such cases.
9. Contact for inquiries
For inquiries regarding disclosure, correction, suspension of use, or complaints about personal information, please contact us at the following address.
YAGO, inc. Personal Information Inquiry Desk
Mail: support@yagoinc.jp
Office hours: 10:00 a.m. to 7:00 p.m. (closed on weekends and national holidays)
10. Continuous Improvement of the Policy
The Company will from time to time review and seek to continually improve its handling of personal information, and may amend this policy as necessary in response to changes in laws and regulations and changes in the Service. Any changes will be published on the Company's website, and may be notified to customers.